Pricing Policy

1 Pricing Principles

FOGS Consultants is committed to transparent, fair, and competitive pricing. We do not apply hidden charges, inflate scope after engagement, or apply retrospective fees without prior written agreement.

Our pricing reflects the expertise, regulatory knowledge, and operational infrastructure required to deliver high-quality consulting services across the UK and India.

2 How Our Fees Are Structured

Fees vary by service type and engagement model. The primary pricing models we operate are:

The applicable pricing model for your engagement will be documented in your Service Agreement or Statement of Work.

3 Quoting & Proposals

All engagements begin with a discovery conversation to understand your requirements. Following this, we will provide a written proposal or quotation that clearly sets out:

• Scope of services and deliverables
• Applicable fees and billing schedule
• Estimated timelines and key milestones
• Any assumptions or exclusions that affect the fee
• Validity period of the quotation (typically 30 days)

Quotations are not binding until a Service Agreement is signed by both parties. Work will not commence until written confirmation of acceptance is received.

4 Payment Terms

Our standard payment terms are as follows:

• Invoice Due Date: All invoices are payable within 14 calendar days of the invoice date, unless otherwise agreed in writing
• Retainer Invoicing: Monthly retainer invoices are issued on the 1st of each month and are due by the 14th
• Milestone Payments: For project-based work, payments are due within 7 days of milestone completion and sign-off
• Per-Transaction Services: Invoiced upon completion and payable within 7 days
• Late Payments: Overdue amounts will attract interest at 1.5% per month. Services may be suspended for accounts overdue by more than 14 days
• Advance Payments: Some services — particularly one-time EPF registrations or project kick-offs — may require a percentage advance payment before work begins, as specified in the proposal

5 Accepted Payment Methods

We accept the following payment methods:

• India clients: NEFT, RTGS, IMPS, UPI (GPay, PhonePe, Paytm), and cheque (subject to clearance)
• UK clients: BACS bank transfer, Faster Payments, CHAPS, and international wire transfer
• International clients: SWIFT wire transfer in USD, GBP, or INR as applicable

Payment details including bank account number and IFSC / sort code are provided on each invoice. Please quote the invoice number as the payment reference.

6 Taxes & Statutory Charges

All fees quoted are exclusive of applicable taxes unless explicitly stated otherwise.

• India: GST at the applicable rate will be added to all invoices for Indian clients. FOGS Consultants is GST registered
• UK: Where applicable, VAT will be added to invoices for UK clients in accordance with HMRC regulations
• Withholding Tax (TDS): Indian clients deducting TDS must provide the relevant TDS certificate (Form 16A) within the statutory period. The net amount after TDS deduction must correspond to the invoice total minus TDS only

Government filing fees, statutory dues, or third-party charges (such as EPFO portal fees) are passed through at cost and will be itemised separately on invoices.

7 Expenses & Disbursements

For project-based or on-site engagements, reasonable out-of-pocket expenses may be billed in addition to professional fees. These will be agreed in advance and may include:

• Travel, accommodation, and subsistence for on-site visits (at cost with receipts)
• Courier and documentation charges for statutory filings
• Third-party software licences or tools required for project delivery
• Government fees such as MCA, EPFO, ESIC, or DGFT charges

Expenses exceeding ₹5,000 / £50 will require prior written approval before being incurred.

8 Refunds

FOGS Consultants considers refund requests on a case-by-case basis. Our general position is:

• Services Not Yet Commenced: A full refund will be issued for advance payments where work has not yet started, subject to a 10% administrative charge
• Partially Completed Work: A proportional refund may be issued for the uncompleted portion of work, at our discretion, where termination is not due to client breach
• Completed Services: No refund is available for services that have been fully delivered and accepted
• Government Rejection of Filings: We are not liable for rejection by EPFO, ESIC, or any regulatory authority. In cases of rejection attributable to FOGS error, we will refile at no additional cost
• Recruitment Services: Placement fees are non-refundable once a candidate commences employment. Replacement guarantee terms, if applicable, are specified in the placement agreement

9 Cancellation

For ongoing retainer or managed service engagements:

• A minimum of 30 days' written notice is required to cancel an ongoing retainer
• All fees incurred up to the end of the notice period remain payable
• For annual contracts with monthly billing, early cancellation may incur a cancellation fee equivalent to one month's retainer

For one-time or project-based services:

• Cancellation before work commences: Advance payments refunded minus a 10% administrative fee
• Cancellation after work has commenced: Fees proportional to work completed are payable and non-refundable
• Cancellation after delivery: Full fee is payable with no refund

All cancellations must be confirmed in writing to info@fogsconsultants.com.

10 Pricing Changes

FOGS Consultants reserves the right to review and revise our pricing periodically to reflect changes in operational costs, market rates, regulatory complexity, or service scope.

• Existing clients on retainer agreements will be given a minimum of 30 days' written notice before any price increase takes effect
• New pricing will not apply to services already quoted and accepted within the quotation validity period
• We will not apply mid-contract price increases to fixed-term project agreements

Updated pricing will be reflected in revised proposals and quotations issued after the effective date.

11 Disputes

If you believe an invoice contains an error or does not reflect the agreed scope, please notify us in writing within 7 calendar days of the invoice date.

• Disputed invoices will be placed on hold while under review
• Any undisputed portion of a partial invoice remains due on the original payment date
• We aim to resolve all billing disputes within 10 business days
• Unresolved disputes will be handled in accordance with the Dispute Resolution provisions of our Terms of Service

12 Contact Us

For pricing enquiries, custom quotes, or billing support, reach us at:

• Email: info@fogsconsultants.com
• UK: +44 7436 382395  |  London, United Kingdom
• India: +91 8891 909965  |  Kochi, Kerala
• Hours: Monday – Friday, 09:00 – 17:30 IST / GMT