🛠️ Managed IT Services (MSP) . IT Support

Comprehensive IT Support,
Covering Your Entire
Infrastructure

Proactive IT support for all end-users and systems — with 24/7 helpdesk, remote troubleshooting, Microsoft 365, Google Workspace, infrastructure management, and real-time incident detection.

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99.9%Uptime SLA
<15 minAvg Response
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24/7Global Support
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CostOptimized
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ITIL-Aligned Processes Industry best-practice IT service management
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UK & India Delivery Follow-the-sun coverage across time zones
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Certified Expertise Microsoft, AWS, Azure & Google certified
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30–60% Cost Savings Versus in-house IT team equivalents
Core Services

Everything Your Business IT Needs

Comprehensive managed IT services covering every layer of your technology stack — delivered by certified professionals 24/7.

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24/7 Helpdesk Support (L1 / L2 / L3)

Multi-tier helpdesk staffed around the clock by certified engineers — from first-line triage all the way to specialist L3 resolution.

  • L1 — Password resets, basic queries, initial triage
  • L2 — Application errors, system faults, network issues
  • L3 — Root cause analysis, escalation handling
  • Ticket management via ITSM platform
  • Phone, email & live-chat channels
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Remote Troubleshooting & Resolution

Rapid remote diagnostics and remediation for end-user and system issues — no waiting for on-site visits for the vast majority of incidents.

  • Secure remote desktop & session tools
  • Real-time screen sharing & co-browsing
  • Guided end-user resolution walkthroughs
  • Automated diagnostics & self-healing scripts
  • Incident logging & resolution audit trail
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Microsoft 365 Support

End-to-end management and support for your entire Microsoft 365 estate — licensing, configuration, security, and everyday user assistance.

  • User provisioning & licence management
  • Exchange Online & Outlook troubleshooting
  • Teams, SharePoint & OneDrive administration
  • Conditional Access & MFA configuration
  • Microsoft Defender management
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Google Workspace Support

Full administration and helpdesk support for Google Workspace — keeping Gmail, Drive, Meet and all Google apps running smoothly.

  • User account & group administration
  • Gmail routing, filters & alias management
  • Drive permissions & shared storage
  • Meet hardware & video conferencing support
  • Security policies & data loss prevention
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Infrastructure Management

Proactive management of your servers, networks, and cloud platforms to ensure reliability, performance, and security across your entire infrastructure.

  • Windows & Linux server administration
  • Patch management & security hardening
  • Cloud infrastructure (AWS / Azure / GCP)
  • Capacity planning & performance tuning
  • Backup verification & health checks
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Incident Detection & Reporting

Continuous monitoring with automated alerting, incident management workflows, and detailed performance dashboards for full visibility.

  • 24/7 infrastructure monitoring (NOC-lite)
  • Automated incident detection & alerting
  • Escalation workflows & SLA tracking
  • Monthly performance dashboards & reports
  • Trend analysis & capacity recommendations
Our Process

How IT Support Works at FOGS

From the moment you raise a ticket to full resolution — a clear, transparent process every time.

1

Raise a Ticket

Submit your issue via phone, email, or our self-service portal — available 24/7 across every channel.

2

Triage & Assign

Our L1 team categorises and prioritises your request, routing it instantly to the right engineer tier.

3

Diagnose & Resolve

Engineers diagnose remotely and resolve the issue — escalating to L2/L3 if deeper investigation is needed.

4

Report & Review

Closure confirmation, root-cause notes, and monthly performance reporting to continuously improve your IT health.

Why Choose Us

Why FOGS for IT Support?

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24/7 India-Based Global Delivery Expert engineers in India with UK strategic oversight — round-the-clock coverage across every time zone.
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30–60% Cost Reduction Replace expensive in-house IT hires with a fully managed support service at a fraction of the cost.
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Scalable Without Recruitment Add or reduce support capacity instantly — from startup to enterprise scale — with no hiring overhead.
Go Live in 5–7 Business Days Structured onboarding ensures you're fully covered in less than a week from signing.
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ITIL-Aligned & SLA-Backed Guaranteed response and resolution times backed by formal SLAs — no vague promises.
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Your IT Problems.
Our Responsibility.

FOGS acts as your dedicated IT support team — from routine helpdesk queries to complex infrastructure incidents — so your team can stay focused on what matters.

99.9% Uptime Guarantee
<15m First Response
50+ Certified Engineers
60% Avg Cost Saving
Tools & Technologies

Platforms We Support & Manage

Our engineers are certified and proficient across the tools and platforms your business depends on.

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Microsoft 365
Productivity Suite
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Google Workspace
Collaboration
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Microsoft Azure
Cloud Platform
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AWS
Cloud Platform
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Windows Server
Infrastructure
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Linux (RHEL / Ubuntu)
Infrastructure
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ServiceNow / Freshdesk
ITSM Platform
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Microsoft Defender
Endpoint Security
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TeamViewer / AnyDesk
Remote Access
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Zabbix / Nagios
Monitoring
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Intune / SCCM
Endpoint Management
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Power BI / Grafana
Reporting
Industries We Serve

Trusted Across Every Sector

We've delivered managed IT services to organisations across diverse industries, adapting our approach to meet sector-specific compliance and operational needs.

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Healthcare

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Banking & Finance

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Retail & E-commerce

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Manufacturing

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IT & SaaS

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Startups

Ready to Get Started?

Ready to Transform
Your IT Operations?

Let FOGS Consultants manage your IT while you focus on growth. No long-term lock-in — just reliable, expert IT management from day one.

Get In Touch

Let's Talk About Your IT Needs

Whether you need immediate IT support, a full MSP engagement, or just want to explore your options — our team is ready to help. Fill in the form and we'll respond within one business day.

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Headquarters London, United Kingdom
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Dev Centre Cochin, India
✅ Thank you! We'll be in touch within one business day.
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