How It Works
Our Simple Process
Four easy steps to get your rejected claim resolved and settled.
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STEP 1
Identify Rejection
Share rejection SMS or email with us for analysis.
- Forward rejection message
- Share UAN details
- Initial assessment
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STEP 2
Root Cause Analysis
We determine the exact issue from EPFO records.
- Error code analysis
- EPFO record review
- Cause identification
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STEP 3
Fix & Correct
We resolve the underlying problem completely.
- KYC/document correction
- Data update with EPFO
- Employer coordination
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STEP 4
Resubmit & Track
Claim resubmitted and tracked to settlement.
- Form re-filing
- Regular follow-up
- Settlement confirmation
Rejection Support FAQs
What are common reasons for claim rejection?
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The most common rejection reasons include: KYC mismatches (name, DOB, father's name discrepancies between Aadhaar, PAN, and EPF records), inactive or incorrect bank account details (wrong IFSC, account number), incomplete service records, employer contribution gaps, and non-verification of documents by employer. Our diagnosis service identifies the exact cause.
How long does it take to fix a rejected claim?
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Typically 7–15 days depending on the issue type. Simple fixes like bank updates or minor KYC corrections can resolve in 3–5 days. Complex issues like name corrections requiring joint declarations may take 10–15 days. We expedite the process through proper documentation and follow-up.
Can I resubmit a rejected claim myself?
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Yes, you can, but it's risky without knowing the exact cause. Many people make the same mistake twice, leading to repeated rejections and delays. We ensure the root cause is properly fixed before resubmission, significantly improving approval chances.
What if my claim is stuck for months?
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If your claim is stuck without rejection or approval for months, we escalate through the EPFO grievance portal (EPFiGMS), file complaints with the regional PF office, and follow up regularly until resolution. We also use RTI to get status updates when standard channels fail.
Will I get a refund of my service fee if the claim is rejected again?
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As per our refund policy, we offer partial refunds if rejection is due to issues beyond your control (like EPFO system errors). However, if rejection occurs due to incorrect information provided by you or eligibility issues, refunds are not applicable. We always advise on eligibility before filing.